About Free Replacements
Items other than Groceries and related products can be replaced at no extra cost through our Contact Us page provided certain conditions (as given below) are fulfilled.
Which items are eligible for a Free Replacement?
Items other than Groceries and related products, If the item you ordered arrived in a damaged/defective condition or was different from what was ordered, it will be eligible for a free replacement, provided the exact item is available with the same seller.
Note: If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned product will be issued.
What are the conditions for Free Replacement?
In order to be eligible for a free replacement, an item must be within the return window and in stock with same seller (exact same item). The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
Damaged item received
Item is missing parts or accessories
Item received is different from what was ordered
Defective item/does not work properly
A free replacement cannot be created for an item which was returned and replaced once earlier.
If the item is missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
If your item is a fulfilled by a seller and is not eligible for a free replacement, please “Contact Us " from the home page.