FAQ’s

General

What is MartXYZ ?

As the name says with MartXYZ you can buy anything from us. From Groceries to electronics, Odisha’s most convenient hyper local delivery company which enables you to order grocery, Electronic items and other products that you need every day, directly via your mobile or web browser.

Do you deliver to my location?

We deliver in select localities across the cities we are present in. You can edit your location settings to check if we deliver in your area.

What kind of products do you sell ?

For now, you can choose various products spread across various categories such as grocery, beverages, personal care products, baby care products, pet products and much more. You can even call us to tell your orders; we will deliver it at your doorstep.

What cities and locations do you operate in ?

MartXYZ currently operates in Bhubaneswar only. We will be putting our footprints across other cities of Odisha shortly.

Order Related Query

What is the minimum order value ?

There is no minimum order value. However, each store has a minimum order value to qualify free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.

Do you charge any amount or taxes over and above the rates shown ?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

Can I track the status of my order ?

Yes, you can track the status of your order under the My Orders section.

How can I make changes to my order before and after confirmation ?

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with us, even by giving a call to us .

How can I list my products on the MartXYZ Platform ?

To list your products on our platform, write to us at martxyzcontent@gmail.com or just give us a call .With your contact and product, information and our team will get in touch with you.

Payments/Refund Related queries

How can I make payments at MartXYZ ?

MartXYZ accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, PayTM, PayU Money and Mobikwik Wallet. Cash on delivery (COD) is also available for orders less than Rs. 5000.

When will I get my cashback ?

If your transaction is eligible for a cashback, The cashback amount will be added to your next order.

Cashback will expire after a minimum duration of 60 days from last order unless specified or added through a separate campaign, which can be subject to a shorter expiry time.

How can I review my receipt ?

We handover the receipt from the merchant to you at the time of delivery. In addition, you can look at your transaction history in the “My Orders” tab.

Cancellation & Returns

How can I cancel my order ?

MartXYZ provides easy and hassle-free cancellation. You can cancel your order by calling us at before itis dispatched to your home.

Please note: Once the order is packed, the merchant may levy a fee of Rs.29 if the customer cancels an order.

What if I want to return something ?

If you are dissatisfied with the products delivered, please register a complaint by calling us or through the contact us page. Our customer support team will get in touch with you to resolve this issue. You can also return the products, which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

What if I have any complaint regarding my order ?

You can use the “Contact Us” section on the web. Our customer care executives are always happy to help.

Placing an Order

How can I be sure the products I have ordered is of good quality ?

Our vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you are not happy with the quality of product received.

How will I know if any item in my order is unavailable ?

You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

Is it safe to use my debit/credit card to shop on MartXYZ ?

Yes, it is. All transactions on MartXYZare completed via secure payment gateways (Citrus, PayU) which are PCI and DSS compliant. We do not store your card details at any given time.

Can I schedule an order to my convenience ?

Sure. At the checkout page, you can fill the note mentioning about your availability time of your choice.

Delivery Related Queries

Do you charge for delivery ?

The minimum charges and the delivery charges are mentioned on the web at the checkout page.

What are your delivery times ?

In some locations, our deliveries begin from 6AM and the last delivery is completed by 11PM.

What if I don’t receive my order by the scheduled time ?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.